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Spotify · via Lever
Policy Support Specialist, Ads & Monetization Ops
San Francisco, CA · Remote
Responsibilities
- Serve as a subject matter expert on Spotify’s ads and monetization policies and enforcement workflows, helping our global operations teams make consistent, objective decisions.
- Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management.
- Partner across teams to improve operational efficiency and quality through process improvements, tooling enhancements, and solutions that address the root causes of complex cases.
- Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies.
- Monitor, triage, and resolve high-profile or time-sensitive escalations, communicating clearly with partners including Sales, advertisers, and cross-functional teams.
- Collaborate with Policy, Product, Legal, and Communications teams to develop workflows and support new policies, products, and launches.
- Participate in occasional weekend or holiday on-call coverage and travel when needed.
Requirements
- You have 2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area.
- You have experience developing new workflows, improving processes, and turning operational challenges into practical solutions.
- You communicate clearly and can synthesize complex information for different audiences, including during sensitive or time-critical escalations.
- You work effectively with cross-functional partners and can independently manage priorities and solve problems.
- You bring strong analytical skills and can use qualitative and quantitative information to identify patterns and inform decisions.
- You are adaptable and comfortable working through changing priorities and ambiguity.
- You are comfortable reviewing sensitive or potentially disturbing content as part of your work.
- You are fluent in English. Experience working with external vendors or using tools such as Salesforce, SQL, or AI-enabled tools can be helpful in this role.
- This role can be based in San Francisco or NYC
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.