Meesho · via Lever
Program Manager
Bengaluru · India · On-site
Job description
About the Team The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you’re passionate about AI, building strong partnerships, and creating impactful change, this is the team for you! About the Role We’re building a next-generation AI Services business (MAS) and are looking for a Strategy & GTM Lead to help shape, scale, and accelerate growth. This is not a typical strategy role. You will operate at the intersection of sales, marketing, product, and customer insight—owning critical levers that drive revenue and market positioning. We’re looking for someone high-agency, deeply curious, and AI-native—someone who doesn’t just analyze problems but builds solutions from scratch.
Responsibilities
- Manage the end-to-end sales pipeline and identify opportunities to improve conversion, velocity, and deal quality
- Work closely with sales teams to remove bottlenecks and drive predictable growth
- Build and iterate pricing models (pilots, contracts, enterprise deals)
- Experiment with innovative pricing structures aligned to customer value
- Plan and execute marketing strategies to build the MAS brand
- Generate high-quality inbound and outbound leads for the sales team
- Conceptualize and run events (online/offline) to drive awareness and pipeline
- Represent MAS in customer and ecosystem conversations
- Continuously refine the business narrative and positioning
- Translate product capabilities into compelling customer value
- Own the demo portal and ensure it stands out vs. competitors
- Collaborate with product and engineering to deliver impactful demos
- Build structured competitor analysis workflows
- Continuously track market shifts and adapt GTM strategy
- Define ICP, map decision-makers and influencers
- Tailor sales and marketing approaches for different buyer personas
- Identify adjacencies and diversification opportunities for MAS
- Evaluate and test new business ideas in the AI services space
- 2–5 years of experience in strategy, consulting, GTM, or early-stage startups
- Experience in top-tier consulting firms, high-growth startups, or strong operator roles
- Strong academic background from a top institution
- Exposure to AI/ML products, SaaS, or tech-enabled services
- High agency & ownership mindset – you don’t wait for instructions
- AI-native builder – you’ve built or shipped something using AI (side project, startup, or at work)
- Customer-first thinker – obsessed with solving real problems
- Strong communicator & relationship builder – you enjoy engaging, influencing, and negotiating with people
- Structured yet creative – can break down ambiguity and also think 10x
- Fast and execution-focused – you move quickly and learn even faster