J
JumpCloud · via Lever
Customer Support Engineer, Tier 1 (MacOS and MDM) - India
Bengaluru · India · Remote
Job description
Remote technical-support engineering role focused on macOS and mobile-device management.
Responsibilities
- Troubleshoot customer issues; support macOS and MDM configurations; document resolutions; escalate complex incidents; improve support knowledge.
Requirements
- Technical support experience; macOS knowledge; MDM familiarity; networking and troubleshooting fundamentals.
Preferred skills
macOS, MDM, Technical Support, IAM, Troubleshooting